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Frequently Asked Questions
How long does shipping take?
Shipping typically takes 3–7 business days depending on your location and the availability of the product. You will receive a tracking number once your order is dispatched.
Note: Delays may occur during holidays or high-demand periods.
What is your return and refund policy?
You can request a return within 7 days of receiving your order, as long as the item is unused, in its original packaging, and eligible for return.
Refunds are processed within 3–5 business days after we receive and inspect the returned product.
Which payment methods do you accept?
We accept the following payment methods:
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Credit and debit cards
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Mobile payments (e.g., Telebirr, CBE Birr, HelloCash — if supported by the store)
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Bank transfer
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Cash on delivery (for selected locations)
